How Does Customer Pickup Work?
Pick up your rental directly from our equipment pickup location:
Epic Field Day
Extra Space Storage
89 Waverly Street
Ashland, MA 01721
Pickup Times
Friday: 9:00 AM – 7:00 PM
Saturday: 8:00 AM – 3:00 PM
Return
Sunday: 8:00 AM – 7:00 PM
Pickup and return are by appointment only.
Important Requirements
✔️ Bring a pickup truck, cargo van, trailer, or other vehicle large enough to safely transport your rental.
✔️ Bring at least one helper. Customers are responsible for loading and unloading all rental equipment.
✔️ We are unable to assist with loading or unloading.
✔️ The remaining balance is due at pickup.
✔️ Please return all equipment clean, dry, and free of trash.
✔️ Every rental includes setup instructions, safety guidelines, and a Game Pack to help make your event a success.
Our Grab & Go rentals require customers to transport the equipment to and from their event.
It is the customer's responsibility to arrive with a vehicle that has enough cargo space to safely transport all rented equipment. We're happy to advise you on the type of vehicle needed before your pickup. However, because every vehicle and cargo setup is different, the customer is ultimately responsible for ensuring there is adequate space.
If you arrive with insufficient cargo space and are unable to transport your rental, refunds, credits, or discounts cannot be provided.
Once the equipment leaves our pickup location, the customer assumes responsibility for the safe transportation and care of all rented items until they are returned.
We appreciate your understanding as these policies help protect both our customers and our equipment while ensuring everyone has a safe and successful event.
Rented items must be returned clean, dry, and in the same working condition as when they were taken. We reserve the right to charge any fees associated with the cleaning, repair, or replacement of the rented items.
All renters must be 18 years of age or older. A valid driver's license is required at pickup. We reserve the right to refuse service to anyone, for any reason. Valid payment must be presented and payment completed before leaving our premise with the rented items. Our rental agreement must also be completed before departing.
Reservations, Deposits & Cancellations
All Epic Field Day rentals require a non-refundable deposit to reserve your equipment and event date. Until a deposit is received, equipment remains available on a first-come, first-served basis.
Our Cancellation Policy
We understand that plans can change, and we'll do our best to work with you.
More than 24 hours before your pickup
If you cancel more than 24 hours before your scheduled pickup, you may choose one of the following options:
A full refund if we are able to rebook your reserved equipment for the same date.
A 100% event credit if we are unable to rebook your equipment. Your credit can be used toward any future Epic Field Day rental within 12 months of the original event date.
Event credits are applied to your future rental balance. A new deposit is required to reserve a new date.
Within 24 Hours of Pickup
Cancellations made within 24 hours of your scheduled pickup time will result in the forfeiture of the reservation deposit. No refunds or event credits will be issued.
Weather Policy
Safety always comes first.
If severe weather makes it unsafe or unreasonable to use the rented equipment, Epic Field Day may waive the standard 24-hour cancellation policy and issue an event credit that can be used toward a future rental.
Whenever possible, we encourage customers to have an alternate indoor location or backup date planned.
The determination of whether weather conditions qualify for a weather-related cancellation is made solely by Epic Field Day based on safety considerations.
Thank You for Choosing Epic Field Day
Thank you for considering Epic Field Day for your event. We know you have choices, and we're honored to be part of creating memories that will last a lifetime.
Our mission is simple: We Bring the Fun. From the moment you book with us until the last game is packed away, we're committed to providing exceptional service, safe and high-quality equipment, and an experience that exceeds your expectations.
If we ever fall short, we'll make it right. We believe in treating every customer with honesty, fairness, and respect, and we hope our customers will extend that same courtesy to us by caring for our equipment and following our rental policies.
By working together, we can keep our pricing competitive, our policies straightforward, and continue bringing unforgettable team-building experiences to families, schools, businesses, churches, camps, and communities throughout Massachusetts.
We look forward to helping make your next event truly epic.
Epic Field Day
We Bring the Fun.
